Refund policy

Our promise

If something is wrong with your order, we will make it right. You do not need to send anything back.

Damaged, defective or wrong item

Email us within 30 days of delivery at tailsofjoystoree@gmail.com with your order number and a photo or short video of the problem. Once we review it, you will receive a full refund or a free replacement, whichever you prefer. You can keep or dispose of the item.

Order not delivered

If your order has not arrived within 30 days of shipping, contact us and we will issue a full refund or send a replacement.

Cancelling before shipping

You can cancel any order for a full refund until it has shipped. Just email us with your order number.

Changed your mind?

If you simply changed your mind after delivery, email us within 30 days. Because we do not use return shipping, please describe the reason, and we will review every request individually.

European Union customers

If your order is delivered to the European Union, you have the right to cancel within 14 days of delivery without giving a reason.

How refunds are paid

Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to show it. Payments in this store are processed by Western Bid, Inc., so you will see "WESTERN BID" on your statement.