Shipping policy
Free shipping on every order
Shipping is free on all orders. There is no minimum order amount.
Processing time
Orders are processed within 1–3 business days after payment. You will receive an email with your tracking number as soon as your order ships.
Delivery time
- United States: usually 7–15 business days after shipping.
- Other countries: usually 10–25 business days after shipping.
Our products ship from our partner warehouses, so items from one order may arrive in separate packages. Delivery times are estimates; customs checks, weather or carrier delays can occasionally add a few days.
Tracking your order
You can follow your parcel at any time on our Track Your Order page using your order number or tracking number.
Changing your address or cancelling
Please email us as soon as possible at tailsofjoystoree@gmail.com. We can change the address or cancel the order with a full refund as long as it has not shipped yet.
Lost or late parcels
If your order has not arrived within 30 days of shipping, contact us and we will send a replacement or give you a full refund.